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If you cannot locate the file on the site (Web Site redesign) or if the server has remained down for an extended period of time (Server resurrection), you must move beyond your browser.  Start by sending an e-mail to the web site asking about the content you are looking for.  Of course it is only possible to send an e-mail if the web server is still operating and you can find an appropriate e-mail address.

If you are unable to find an e-mail address, then contact the source off-line.  I know it sounds radical, but the telephone can still be an effective research tool.  Use Canada411 (http://www.canada411.com) to get a number for the source company/organization and then call them to ask about the information you are looking for.  They may be able to direct you to a library that carries the publication, send you information by mail, e-mail, fax or let you know another source you might consult.

Other sections of this help file:

1. Server resurrection

2. Web Site redesign

3. Go to the Source

If none of the above options help you solve a dead link issue (or even if they do), please let us know and we will try to assist you in locating the file in question.  Click here to report dead links.  (NB: You will need to take down the reference ID Number of the dead link).