Stats Packs

Customer Service in Canada

A collection of data related to customer service in Canada.

 

 

Consumer-reported factors of loyalty to retailers
by demographic segment (2010)

RANK

 General Population Affluent Young Adults Seniors Core Women
    Annual income over $125,000 18 to 25 years old Age 60 or older Women 25 to 59 with an annual income between $50,000 and $125,000.
1. Competitive Price Quality Products Customer Service Customer Service Customer Service
2. Customer Service Customer Service Quality Products Competitive Price Competitive Price
3. Quality Products Competitive Price Competitive Price Quality Products Quality Products
4. Brand Selection Regular Customer Brand Brand
5. Location Brand Brand Location Selection
Source: Colloquy

For more details see Stats Link ID# 39270278 (Preview)
 
Average number of friends Canadians tell about customer service experiences (2011)
For more details see Stats Link ID# 39272240 (Preview)
 
What made you last customer service experience great?
For more details see Stats Link ID# 39268454 (Preview)
 

85%

 of Canadians have decided never to do business with a company again because of poor customer service in the past.
  Source: American Express
For more details see Stats Link ID# 39270392 (Preview)
 
 
Canadian consumer attitudes towards companies & customer service (2010)
For more details see Stats Link ID# 39270392 (Preview) 

37%

 of Canadians report they always or often using an online posting or blog to get others' opinions about a company's customer service reputation.
  Source: American Express
For more details see Stats Link ID# 39270392 (Preview)

 
Average amount more Canadians are willing to spend with a company they believe provides excellent customer service.
For more details see Stats Link ID# 39272240 (Preview) 
 

For more information about Canadian consumers see our Stats Link Canada subject heading Consumers (Free preview).

 

 

  For a more detailed search of polls and surveys use: Stats Link Canada

 

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REVIEWED: 10/2/2011
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