% of Canadians who do invest online enjoy the ability to invest on their own schedule, enjoy having the control and confidence in making decisions regarding their investments

% of Canadians still receive their bills by mail, % say they still prefer to pay bills by cheque, over the phone, at a bank branch, % pay online by age group

% say that they pay their bills as close to the due date as possible, % pay their bills as they come in, % collect all their bills each month and pay them at the same time.

% of discount brokerage investors report opening a new account within the past two years (2009 vs. 2010), % of discount brokerage investors are active traders (13 or more trades per year), % of investors who hold investment accounts with both a full-service investment firm and a discount brokerage

% of investors express interest in having mobile access to their investment accounts, % use this feature, % of investors express interest in having mobile access to their investment accounts, % of Gen X & Gen Y investors want mobile access [mobile internet]

Internet activities (E-mail, Participating in chat groups or using a messenger, Searching for information on Canadian municipal, provincial or federal government, Communicating with Canadian municipal, provincial or federal government, Searching for medical or health re lated information, Education, training or school work, Travel information or making travel arrangements, Paying bills - Electronic Bill Presentment and Payment (EBPP), Electronic banking, Researching investments, Playing games [online gaming], Obtaining or downloading music [music downloading], Obtaining or saving software, Viewing the news or sports, Obtaining weather reports or road conditions, Listening to the radio over the Internet [online radio], Downloading or watching television [online TV], Downloading or watching a movie [download movies], Researching community events, Research other matters (family history, parenting), General browsing (surfing), Other Internet activity, Job search, Contribute content (blogs, photos, discussion groups) [social networking sites], Make telephone calls [VoIP], Sell goods/services [aution sites]

Health and medical information sought online: Information search for lifestyle, for alternative therapy, for health care system or delivery, for drugs or medications, for surgeries, for specific diseases, for analysis of specific symptoms, Other (2005 and 2007 data only)

Government on-line activities: Searching for government related information, Filing personal income tax [E-filing taxes] , Downloading a government form, Submitting a completed form, Accessing information on a government program or service, Communicating with government departments or employees, Communicating with an elected official, Voting in a municipal, provincial or federal election, Providing opinion during an on-line government consultation, Other government on-line (GOL) activity

Education related activities online: Distance education, self-directed learning or correspondence courses, Researching information for project assignments or for solving academic problems, Communicating with teachers and peers, Communicating with administration, registering or obtaining marks (2005 data only)

Time and $ spent on direct compliance and on appeals and planning, Time spent on readying & sorting, Gathering information, Time for self preparers, Time of meeting with preparers, Time of other unpaid preparers

Specific amounts ($) spent (Tax preparers, Cost of software, Small out-of-pocket expenses)

Detailed by gender, age group, education, marital status, language skills, province/region, income, type of income (e.g. self-employed, wages & salaries, private pension, capital gains), Experience with tax system, Tax law provisions used

Thinking of your retirement income needs, do you believe that the amount you contributed to your RRSP over the last year was: - More than you need, About the right amount, Less than what you need, Unsure.

Thinking of the amount you contributed last year to your RRSP by March 1, 2010, was it: More than previous year, About the same, Less

How much do you believe you should have contributed last year to your RRSP, % have not discussed retirement needs with financial advisor, % have not calculated what current retirement investments will provide them in income throughout their retirement.

How important is your home to your retirement income plans? Top reasons for now contributing the maximum to their RRSP (e.g. Invested in a Tax Free Savings Account TFSA, Paid down debt instead, Not enough savings available, Contributed to RESP)

Did you use a loan (including mortgages or a reverse mortgage) in order to make a contribution to or buy any of the following in the last year? (Real estate, RRSPs, Stocks, Bonds, RESPs, TFSAs)

% make RRSP contributions at the last minute, % do not give a lot of thought to what their RRSPs are invested in

How helpful were the following regarding how much to contribute to your RRSP and retirement savings (Financial advisor, Bank, Online Services), Use of financial advisors, Types of information that would be the most helpful

Do you use an online service to review information about your RRSP or RRIF? Types of online tools that the most helpful

% consulted directly with mortgage lenders, family & friends, mortgage brokers, real estate agents, % believe they made their mortgage decision with a good understanding of the mortgage options available, % had a good understanding of how much mortgage they could afford before buying, % feel that the process of getting their mortgage was easy and straightforward.

% of renewers and refinancers did not change lenders when obtaining their current mortgage, % of first-time buyers took out their mortgage with the institution they were dealing with at the time, % of repeat buyers did not change lenders when obtaining their most recent mortgage.

% of first-time buyers, repeat buyers, refinancers and renewers use a mortgage broker, % use family and friends as for mortgage broker referrals

% concerned about on-line security

% of online Canadians have a profile on an online social networking site (by age group and gender), % have a profile on Facebook, % of online teens have a social network profile, % have a profile on Facebook, MySpace, Windows Live Space.

% of Canadians report actively using Twitter

% online Canadians do not read store reviews before purchasing products and services online, % always read them, % read product reviews if the item is over $100, % say that they find online consumer reviews believable

% agree that price is more important than brand when booking travel online, % agree price is more important than a loyalty program when booking travel online, % report their choice of airline/hotel is directly impacted by a loyalty program

% said they buy and sell only about once a year, % were unsure about the frequency of trades they made on average, % of those under 40 trade at least monthly

% of investors have less confidence in the profession investment advice they receive since recession [Financial Crisis 2008], % believe their financial advisor served them well up to/during the market crash?

How do your rate your knowledge of online marketing? Do you belong to a business network or an online network? Which networks? (LinkedIn, Chamber of Commerce, Network related to business sector, Facebook (as an entrepreneur) - [social networking sites] , CFIB, Twitter (as an entreprenuer), CME, Network of women entrepreneurs, Network devoted to e-business)

Description of website funcitionality, How do you promote website? (Website address appears on brochures, Search engine optimization (SEO), Strategic alliances (e.g. link exchange), e-Marketing, Media placement (banner ads)

Do you measure the impact of your online marketing? What tools do you use to measure the impact of your online marketing (Service offered by my Internet provider, Google Analytics, Internal software, EMM software), Why don't you promote your website?

Stress levels at work in 2009 vs. 2008 [Financial Crisis 2008], Top causes of stress - % reported: Dealing with financial insecurity, Handling the pressure of building a business, Being the only person responsible for the business, Spending a huge amount of time at work

Strategies for dealing with stress: % reported: Making sure they spend time with their family and friends, Playing a sport or participating in a relaxing activity, Taking a vacation at least once a year, Confiding in someone they can trust, Delegating tasks to lighten their load.