% agree CRA is accountable for any mistakes they make, I feel that CRA understands me as a small business owner, CRA uses clear language that is easily understood, CRA treats me with respect, I feel that CRA treats me like I have done something wrong, I feel intimidated when dealing with CRA

How do you rate the current service of the CRA on each of the following customer service measures? (Treatment by staff, Knowledge of staff, Accessibility of staff)

Rating of various CRA electronic services (e.g. GST/HST NETFILE, Electronic payment via financial institution, T4 Internet Filing, Corporation Internet Filing, My Payment [Government Online, E-filing taxes, Electronic Bill Presentment and Payment (EBPP)]

Regional highlights, Age group most concerned about being audited

Internet activities (E-mail, Participating in chat groups or using a messenger, Searching for information on Canadian municipal, provincial or federal government, Communicating with Canadian municipal, provincial or federal government, Searching for medical or health re lated information, Education, training or school work, Travel information or making travel arrangements, Paying bills - Electronic Bill Presentment and Payment (EBPP), Electronic banking, Researching investments, Playing games [online gaming], Obtaining or downloading music [music downloading], Obtaining or saving software, Viewing the news or sports, Obtaining weather reports or road conditions, Listening to the radio over the Internet [online radio], Downloading or watching television [online TV], Downloading or watching a movie [download movies], Researching community events, Research other matters (family history, parenting), General browsing (surfing), Other Internet activity, Job search, Contribute content (blogs, photos, discussion groups) [social networking sites], Make telephone calls [VoIP], Sell goods/services [aution sites]

Health and medical information sought online: Information search for lifestyle, for alternative therapy, for health care system or delivery, for drugs or medications, for surgeries, for specific diseases, for analysis of specific symptoms, Other (2005 and 2007 data only)

Government on-line activities: Searching for government related information, Filing personal income tax [E-filing taxes] , Downloading a government form, Submitting a completed form, Accessing information on a government program or service, Communicating with government departments or employees, Communicating with an elected official, Voting in a municipal, provincial or federal election, Providing opinion during an on-line government consultation, Other government on-line (GOL) activity

Education related activities online: Distance education, self-directed learning or correspondence courses, Researching information for project assignments or for solving academic problems, Communicating with teachers and peers, Communicating with administration, registering or obtaining marks (2005 data only)

Time and $ spent on direct compliance and on appeals and planning, Time spent on readying & sorting, Gathering information, Time for self preparers, Time of meeting with preparers, Time of other unpaid preparers

Specific amounts ($) spent (Tax preparers, Cost of software, Small out-of-pocket expenses)

Detailed by gender, age group, education, marital status, language skills, province/region, income, type of income (e.g. self-employed, wages & salaries, private pension, capital gains), Experience with tax system, Tax law provisions used