Also % of consumers said they were more or somewhat likely to shop at a retailer that offered reusable shopping bags [green consumers]

When consumers were specifically asked what frustrates them about waiting line, % said: lack of staff to assist you, wasting time, not being able to serve yourself.

% of Canadians estimate that in a typical week, they waste anywhere from 30 minutes to more than four hours in line-ups, % say the worst line-ups occur when: registering at a clinic or hospital, at the checkout in retail stores, at the airport check-in, at the bank, registering a car or renewing their driver's license , ordering fast food, purchasing lottery tickets/checking ticket numbers at a convenience store, at a hotel check-in

% indicate they have listened to the conversations of other people in line, % read, % phone someone or sworn, % of all Canadians surveyed claim to have "gotten a date" while in the queue, % of Canadians surveyed say they have walked away from the line because of the wait time, % have vowed never to return.

When asked how organizations could reduce line-ups : and line frustrations, Canadians suggest: employ more staff, offer self-service technology